Account & sign-in
Sign in with your email and password, or continue with Google. If you can't sign in, double-check your email, or use Google sign-in with the same email.
TiJoel AI
Effective June 2026
Need help with TiJoel AI? Below are answers to common questions. If you still need help, contact us and we'll get back to you.
TiJoel AI is a mobile app — your account, purchases and credits are managed in the app and in your App Store or Google Play account settings.
Sign in with your email and password, or continue with Google. If you can't sign in, double-check your email, or use Google sign-in with the same email.
Start a new chat and type your prompt. You can rename, pin, organize into projects, and revisit past conversations from the menu.
Open the Image studio, describe what you want, and generate. Generated images are saved to your Media Library and projects.
Open the Video studio and follow the prompts to generate a video. Video generation can take longer than images — you can leave and return while it processes.
Create voice content in the Voice studio. Only use voices you have the right to use, and record in a quiet environment for best results.
Voice and dictation features need microphone access. If the microphone isn't working, enable the permission in your device Settings → (your device) → TiJoel AI → Microphone, then try again.
Everything you create or import is organized in your Media Library. Your media is private to your account.
Group related chats and media into Projects to keep your work organized.
TiJoel Credits are used for eligible AI features. Your plan includes credits, and you can buy more as a one-time purchase. You can see your usage in the app.
Plans are billed through the Apple App Store or Google Play and renew automatically until cancelled. Cancel or change your plan in your App Store or Google Play account settings.
If a subscription or credits don't appear after purchasing or reinstalling, use the Restore Purchases option on the Pricing screen while signed in with the same store account.
Charges and refunds are handled by Apple or Google. For refund requests, use your App Store or Google Play purchase history. For anything else, contact us.
Open the app menu and tap “Delete account”, then confirm. This permanently removes your account and your content and cannot be undone.
Deleting your account does not cancel an active Apple or Google subscription — cancel that separately in your store account settings.
Still need help? Reach us at support@tijoelai.com.
Email setup in progress — this mailbox is being configured and may not be monitored yet.
For account deletion, use the mobile app: open the menu, tap “Delete account”, then confirm. Deleting your account does not cancel an active Apple or Google subscription — cancel that separately in your store account settings.